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Terms and Condition

Clients will be held liable and bear full financial liability for any vandalism, negligence or damages made during the duration of the rental.

Drug use is strictly prohibited by law.

Underage drinking is strictly prohibited during the course of service.

Butler and Chauffeurs are not held for any delays in travel time due to unforeseen weather, traffic , road conditions or delays beyond our control.

Butler and Chauffeurs are not held responsible for any valuable items left in the transport, during the course of service. Clients are advisable to safeguard their valuable items with care.

Vehicles cannot be loaded beyond allowed seating capacity. Driver reserves the right to not pick up the additional passenger or item not stated during reservation.

For any feedbacks towards our service, clients are advisable to contact our client service representative at +65 65683919 or [email protected] This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Refund Policy

Butler and Chauffeurs are not held responsible for any cancellation or delay due to mechanical problems. We reserve the right to substitute a similar vehicle of equivalent rental value.

For airport, cruise terminal and point to point transfers, all "no shows" by clients are non refundable.

Any reservation for our Private Limousines including Malaysia Transfers limousine services that is cancelled within 24 hours of the scheduled pick up time will be subjected to a full charge of the transfer or hourly rate that was agreed upon the the time of booking made. By making a reservation with Butler and Chauffeurs, clients are held responsible to agree with the cancellation policy.

A full refund of the affected transfer is only made possible if Butler and Chauffeurs did not deliver the service paid. Else, all refunds requested by client will be charge a  10% of the invoice as processing fee.

Limousine Transfer 

Transfer inclusive of fuel , insurance , toll fees (ERP).

Fare does not include entry fee for transfer into sentosa island.

Vehicle will be upgraded to one with greater capacity if the selected vehicle is unavailable.

No extra fees for online booking & payment.